What Exactly is Ad Retargeting? How does it Exactly Work?
Table of Content
- What is Retargeting?
- Are Retargeting and Remarketing Same?
- What are the Benefits of Retargeting?
- Re-engage Customers
- Boost Sales
- Capture Interest with Personalization
- Saves Time and Efforts
- Lower Cost of Customer Acquisition
- Enhance Brand Awareness
- Understand Metrics
- How Does Retargeting Work?
- Pixel-based
- List-based
- What are the Basics of Retargeting?
- A Few Examples of How Ad Retargeting Exactly Works
Watchfinder & Co. is the UK’s largest online store to buy and sell pre-owned watches. A few years ago, they realized that when customers visited their website, only less than 1% of them actually made a purchase. They decided to adopt Google Analytics ad retargeting marketing strategy with two goals:
- Encourage website visitors who have shown intent but not purchased to return and complete their purchase.
- Increase footfall at their new boutique in London.
Key Takeaways:
- Ad retargeting tracks visitors who have interacted with your site and shows them tailored ads later to bring them back into the funnel.
- Pixel based tracking and cookies allow retargeting platforms to build anonymous audiences based on specificon site behaviors.
- Sequence based retargeting moves prospects from awareness to consideration by changing creatives as engagement deepens.
- Frequency and audience rules protect brandperception by avoiding over exposure and ad fatigue among prospects.
- Measuring post click and view through conversions helps teams differentiate retargeting impact from other traffic sources.
The results were fantastic! The company’s Average Order Value (AOV) increased by 13%, Cost Per Acquisition (CPA) reduced by 34% and Return on Investment (ROI) was 1300%.
That’s what ad retargeting can do for you. If you want to get started on ad retargeting for your business, here is your handy guide to it.
What is Retargeting?
Retargeting is a digital advertising strategy that helps you to make the bounced traffic return after they leave your website and encourage them to make a purchase. The bounced traffic comprises visitors who browsed your website but left without completing a transaction. Perhaps they just wanted to compare prices and features, postponed their purchase to a future date or something else (for example, phone call, meeting, power outage) interrupted their transaction – the reasons for abandoning the online shopping cart could be many.
Retargeting ads enable you to push your product and services to these customers again and increase the chances of conversion.
Are Retargeting and Remarketing Same?
Both retargeting and remarketing are used interchangeably, but their purpose is similar. Retargeting generally uses cookies to drop ads while remarketing uses emails. Read further below for a detailed explanation.
What are the Benefits of Retargeting?
Retargeting has become a favourite of organizations and digital marketers for a host of benefits it offers:
Re-engage Customers:
Statistics indicate that Statistics show that only 2% of web traffic gets converted in the first visit. Obviously, when visitors quit your site without buying, they have lost interest, and your conversion chances are very low. However, retargeting can re-engage the visitors by following their digital footprint and displaying your ads. This kind of advertising serves as a kind reminder to finalize the purchase.
Boost Sales:
If only 2% of customers buy your product on the first visit, you have a staggering 98% to target! If even a slight percentage of customers return to your website and buy something after retargeting, it can uplift your revenues considerably.
Capture Interest with Personalization:
Let’s say, Mr X browses through various brands of laptops on your website and drops an HP laptop in the shopping cart, only to abandon it. Now, you can advertise the same HP laptop on every web page or social media site that Mr X visits. Wouldn’t he be happy to get such highly personalized ads? Customers are likely to respond faster to personalized ads. Did you know that retargeting ads are 76% more likely to be clicked on than a regular old display ad?
Saves Time and Efforts:
Retargeting needs only a one-time configuration which doesn’t take much time either. Once it is done, the entire process is automated. The anonymous following of the visitors and display ads begin as soon as they leave the site. Your marketing efforts and time are reduced drastically!
Lower Cost of Customer Acquisition:
Retargeting can reach out to several potential customers at a time at a much lower cost. So, your cost of acquisition per customer goes down, thereby positively affecting the ROI.
Enhance Brand Awareness:
When your ads pop up frequently on every web page that customers visit, it positions your brand in their minds. They may not immediately buy your product, but most likely your brand will be the one they will think first about when they do.
Understand Metrics:
Retargeting provides you with various analytics and metrics that can be useful to understand customer behaviour. So, next time you launch a retargeting campaign, you can incorporate these insights to maximize the results.
How Does Retargeting Work?
Retargeting ads work in a very methodological way. There are basically two types of retargeting ads you can consider:
Pixel-based:
It relies on cookie-based technology that deploys a simple Javascript code known as a pixel to track and follow your website visitors anonymously on the web. So, after the visitors leave your website, it will target them with personalized product offers by displaying ad banners on other websites or social media platforms they visit. When a visitor clicks on these retargeting ads, they will be directed to your website.
List-based:
This type of retargeting is used through email campaigns. This is also known as remarketing as we had mentioned above. Here, you select the site (for example, Facebook or Twitter) where you want to create retargeting ad campaign and then upload a list of email addresses of contacts whom you want to target.
The pixel-based is the more common type of ad retargeting because it helps you follow the visitors the moment they leave your website. However, when you want to target a highly specific group or a number of customers, then list-based retargeting can be used.
What are the Basics of Retargeting?
Retargeting is immensely beneficial to convert customers. However, it requires a proper strategy. Here are some basic tips you need to keep in mind to maximize the effectiveness of ad retargeting campaigns:
- Create multiple groups of the target If your website is selling several products in various sub-categories from different brands, not every customer will buy the same product. Hence, you can create a specialized list for each target segment, perhaps product wise, demographic wise or interest wise. This will make your retargeting strategy more focused.
Pro Tip:
Build separate retargeting segments for key intents such as pricing page visitors or cart abandoners so creative and offers can speak directly to each motive.
- All your retargeting ads should deliver a consistent message and brand standards with respect to the logo, colours, etc. This will ensure that customers can identify and remember your ads easily.
- Don’t overdo the ads. Keep the frequency of the ads on the lower side, or else it can annoy the customers, and you may lose them.
- Choose the banner ad size that it can be placed on different sites. Or else, you will have to customize them for each site, which will not only be time and cost consuming but also reduce the effectiveness of the campaign.
- Do not forget to include a CTA in the retargeting ad. The customers should be redirected to your website when they click on it.
- You can offer incentives such as free trials, discounts, special offers or freebies in the retargeting ads. This will tempt the customers to make the purchase promptly.
- Monitor and measure the performance of retargeting ads at regular intervals, depending on the duration of the campaign. If the results are not as per expectations, you need to plug the loopholes or improve the strategy.What are the Challenges in Retargeting?
- There are several retargeting platforms and tools available in the market. Choosing the right one for your e-commerce store could be a challenge. Before you select any, weight all the pros and cons.
- If the cookie technology is not configured properly, it may not give desired results or measure the performance accurately.
- The customer segmentation has to be proper in retargeting. Even the change in the slightest parameter can affect the results significantly.
Pro Tip:
Sync retargeting logic with your CRM lifecycle stages so customers and closed lost deals receive context aware messaging rather than generic ads.
A Few Examples of How Ad Retargeting Exactly Works
- Amazon is perhaps the best teacher of remarketing. Its ads throwing recommendations to buy the products you left in their cart will follow you everywhere.
- Expedia retargets people who want to book last-minute tickets.
- Fossil includes discount coupons and offers in its retargeting ads to increases the probability of immediate conversions.
- JCPenney online department store uses retargeting ads not only for persuading customers to buy their products, but also make cross-sell and upsell recommendations.
Nikhil Joshi
Nikhil is a B2B content specialist who helps SaaS and enterprise software companies bridge the gap between complex technology and human value. Specializing in the VAR and IT reseller ecosystem, he creates practical, credible content that resonates with both technical experts and executive decision-makers. By mapping industry insights to the modern buyer journey, Nikhil turns digital transformation concepts into clear, actionable stories that build trust and drive growth.Editorial Policy
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